Policy Overview

At Cela Va Sans International Petroleum, we prioritize the safety, security, and satisfaction of our buyers. To protect your interests, we offer a comprehensive Buyer Insurance Policy that ensures risk mitigation, secure transactions, and the guaranteed quality of our products. This policy outlines the terms of protection we provide to all our clients.

1. Coverage Details

1.1 Product Quality Guarantee:

• All products sold are guaranteed to meet the agreed-upon specifications as outlined in the contract or purchase agreement.
• In the event of non-compliance with specifications, we will offer either:
  • Replacement of the product.
  • Full refund for the affected consignment.

1.2 Delivery Assurance:

• Shipments are insured against loss, damage, or theft during transportation until they reach the delivery point specified in the agreement.
• If delivery is delayed beyond the agreed timeline due to unforeseen circumstances, we will work to expedite resolution, including financial compensation where applicable.

1.3 Risk Coverage:

• Coverage includes protection against natural disasters, accidents, or damages incurred during transport or storage under our custody.
• Buyers will not bear any liability for these risks during the insured period.

2. Claims Process

2.1 Reporting an Issue:

• Buyers must report any issue related to product quality, quantity, or damage within 48 hours of delivery.
• Reports should include:
  • Purchase details (invoice, product type, batch number, etc.).
  • A detailed description of the issue.
  • Photographic evidence, if applicable.

2.2 Investigation and Resolution:

• Upon receiving a claim, our team will initiate an investigation within 7 business days.
• Depending on the findings, we will resolve the claim through one of the following:
  • Product replacement.
  • Refund of payment.
  • Compensation for delivery delays.

3. Exclusions

The Buyer Insurance Policy does not cover:

• Damage caused by improper handling or storage after delivery.
• Claims submitted beyond the specified reporting period.
• Losses arising from events outside the agreed terms, such as buyer negligence or third-party mishandling.

4. General Terms

4.1 Policy Validity:

• This policy applies to all purchases made under a valid contract with Cela Va Sans International Petroleum.

4.2 Insurance Costs:

• The cost of coverage is included in the product price unless otherwise stated in the agreement.

4.3 Dispute Resolution:

• In case of disputes, resolution will be conducted in accordance with international trade laws and the terms outlined in the purchase contract.

For more information or to submit a claim, please contact our Customer Support Team at:

• Email: support@celavasans-internationalpetroleum.com

This policy ensures transparency and protects the interests of both parties, fostering trust and reliability in our business relationship.